HELP FOR YOUR NEXT ROUND.Ask players on Discord ↗

TBGAMER / PLAYER SUPPORT

GET READY.
KEEP PLAYING.

Setup guidance, compatibility checks and practical fixes—without digging through a wall of documentation.

FIRMWARE & RECOVERY TOOLS

THE RIGHT FILE.
FOR THE RIGHT BOARD.

Check the model and version before flashing. Download links open the current files hosted by the official TBGAMER store.

CAN’T FIND YOUR FIRMWARE?Join Discord for more support.↗

TRY THIS FIRST

SMALL CHECKS.
FAST ANSWERS.

Most setup problems start with one of these four things.

01The controller is not detected+

Disconnect other controllers, reconnect directly to the device, and try another data-capable USB cable or port. Restart the game after the controller appears in your system.

Still not detected? Contact support →
02Buttons or directions feel wrong+

Check the active input mode, button mapping and SOCD setting. Restore your intended profile before changing firmware or opening the controller.

Ask us to check your setup →
03Console connection needs an adapter+

Console compatibility depends on the controller, console generation, game and adapter. PS4/PS5 support on V16 requires a converter. Confirm the exact combination before ordering.

Read the compatibility checklist →
04Screen, RGB or custom image setup+

Use the current configuration tool for your model, connect with a data cable, and save a backup of your working profile before applying changes.

Get the right setup guidance →

BEFORE YOU CONNECT

YOUR PLATFORM.
THE RIGHT PATH.

“Supported” does not always mean direct connection. Check all four details before you buy an adapter or change a setting.

  1. 01
    Controller model

    Emotion III-17, Timeless16 or V16.

  2. 02
    Platform and generation

    PC, Switch, Steam Deck, PlayStation or Xbox.

  3. 03
    Game and input mode

    Some games expect a specific controller mode.

  4. 04
    Adapter, if required

    Confirm the exact model before ordering.